Navigating the system

How does the home care system work?

Home Care Ontario members are contracted to provide health care services by government, Community Care Access Centres (CCAC), institutions, such as hospitals and long-term care facilities, and private individuals.

Publicly-funded home care in Ontario is administered by CCACs responsible for assessing and determining who receives care, what type and level of care they need and for how long. The CCAC case manager coordinates each individual client’s care.  Service Provider Organizations (SPOs) deliver the care that is required by the client, as they are requested by the CCAC.

How do I find home care assistance in Ontario?

Home Care Ontario members are able to assist families or individuals who wish to retain service privately.  You can find a list of Home Care Ontario members and/or search for a SPO (home care services) in your community .

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