Endorsed by CARP (Canadian Association for the 50Plus). Ontario Home Care Association members will,

• Demonstrate that their primary goals are customer service and client satisfaction
• Demonstrate that they are continually developing and improving their services to clients and families
• Demonstrate that their staff support the rights of clients as articulated in the Client Bill of Rights
• Should the need arise, have a formal process for resolving client complaints
• Demonstrate a process of collaboration with customers to identify and act upon service improvements

Members of our association are qualified and deliver the finest services in the province. It is appropriate and effective to work with your service provider to express your satisfaction (which is very important in the promotion and development of good service) and/or resolve any concerns that you may have.