Care Provider: Shayana Varatharatnam, ProResp-Toronto
Our Care Provider of the Year award is Shayana Varatharatnam. Shayana works for ProResp, ProResp, a proud Home Care Ontario member, is a nationally accredited organization that provides professional, innovative and meaningful client-centered respiratory care to communities across Ontario. ProResp provides oxygen therapy services with the support of a Respiratory Therapist as the front-line care provider and is one of the largest employers of respiratory therapists in the province. Shayana deserves this recognition for her initiative, her persistence, her empathy and her professional competence as an employee. Shayana has contributed to the success of ProResp since joining the organization after earning her respiratory therapy degree.
Shayana has proven herself to be an outstanding member of ProResp.
Shayana continually exceeds expectations and our staff value her mentorship. She treats patients like they are family and they in turn treat her the same way. She goes above and beyond expectations to practice with passion and dedication. She is ethical, accountable, honest and holds her self to a high standard. She embraces challenges and has often successfully cared for patients who other providers have not been able support.
Shayana is a mentor to her peers and leads by example even with a full workload. Shayana helps the team deliver supplies so patients in need are prioritized. Shayana understands urgency and the need to improvise. She advocates for her clients relentlessly and regularly gives managing physicians insight into how to continue therapy for their patients. Shayana has a personal relationship with her clients.
For example, recently a patient wanted to make a trip but was concerned that it was not even possible given his significant health limitations and increased difficulties in breathing. Shayana comforted and encouraged her patient to travel because she knew it may not be an option for him later due to health. Thankfully the patient took Shayana's advice and was able to make the trip. His family was very thankful for her help. It turned out the be our patient’s last trip before he was transferred to hospice care. This willingness to go the 'extra mile' and support patient and family care is a demonstration of true excellence in the home care world and we applaud Shayana for her professionalism and compassion.
| From left to right: Vasanta Retnasothie, ProResp-Toronto, Miriam Turnbull, ProResp, Wendy Marks, ProResp and Sue VanderBent, CEO-Home Care Ontario
Staffing Coordinator: Mona Tang, 1to1 Rehab
Our winner in the “Staffing Coordinator category is Mona Tang. Mona Is a Staffing Coordinator at 1 to 1 Rehab, a proud Home Care Ontario member and a nationally accredited home care provider delivering therapy services in the greater Toronto area.
As an organization, 1 to 1 Rehab has an outstanding reputation, for service excellence, and their staff member, Mona Tang, our Frontline Worker of the Year is one of the reasons for 1 to 1's success.
Mona is the ‘go to’ person at 1to1 rehab and a “master” of all intake, scheduling, maintaining caseloads for therapists and helping to coordinate care for adults and children with special needs. She has mastered all tasks and learned all the systems so that no client will fall through the cracks.
Mona has the ability to match clients by schedule, geography and needs to the therapist’s time, caseload, skill set and personal requests with such precision that it seems like ‘magic’. She does this is caring way and is able to connect with all members of her team in a lively and fun way.
Caring comes first for Mona who is always respectful and listens carefully to the needs of others. Mona is a 'servant leader'. She will never ask a team member to do something she wouldn't do herself. She takes a big picture approach to programs and procedures, meticulously calculating any changes. Mona has spearheaded a number of changes to the intake process at 1 to 1 Rehab and has completed several major shifts in systems and effectively managed the process. She is sincere in her work ethic and respectful of differences in opinions. An engaging person, Mona is encouraging and warm to all patients and staff, collaborates continuously with others, and as a 'team player’ shares in the joy of a “job well done”.
| From left to right: Jay Turner, Stephanie Hayes and Mona Tang, 1to1 Rehab and Sue VanderBent, CEO-Home Care Ontario